Reference

How 12xbaji Handles Your Personal Information

This Privacy Policy explains what data we collect when you open an account, make a deposit via bKash, Nagad, or Rocket, and use our platform — and exactly how we protect it.

Account data protectedbKash, Nagad, Rocket payment data handled securelyNo data sold to third partiesYou can request data access or deletionBangladesh-focused support available
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12xbaji How 12xbaji Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Questions

If you want to know what data we hold about your account, request a correction, or ask us to delete your information, our support team handles privacy requests directly. You can contact us through live chat, email, or the in-account message centre. We aim to respond to all data-related requests within a reasonable timeframe. Your request should include your registered phone number and the payment method on your account — bKash, Nagad, or Rocket — so we can verify your identity before acting on any changes.

Live Chat Start a chat session from the support icon in your account dashboard. Identify your request as a privacy query so our team routes it to the right person quickly.
Email Support Send your privacy request to our support email address listed in the account help section. Include your registered number and the wallet type — bKash, Nagad, or Rocket — for identity checks.
In-Account Message Centre Log in and use the message centre to submit a written data request. This creates a trackable record so you can follow the status of your privacy query at any time.
HOW WE PROTECT DATA

Account Security, Cookies and Data Retention

We use encryption on all data transmitted between your device and our servers, whether you are accessing via mobile browser or a saved shortcut on your phone. Account passwords are stored in hashed form — we never store them in plain text. Session tokens expire after inactivity to reduce unauthorised access risk. Your payment transaction records are retained for as long as your account is active and for a period after closure as required by applicable rules in eligible regions.

Encrypted Connections All data between your phone and our platform travels over an encrypted connection. This covers your login, your bKash or Nagad deposit steps, and your account settings page.
Cookie Controls We use session cookies to keep you logged in and functional cookies to remember your payment preferences. You can manage cookie settings in your browser at any time without losing your account.
Data Retention Policy We keep your account data while your account is open. After closure, we retain only what local law or financial compliance rules require for that eligible region — nothing beyond that.
Third-Party Sharing Limits We share data only with payment processors like bKash, Nagad, and Rocket to complete your transactions. We do not sell or rent your personal information to marketing companies or unrelated third parties.

Common Questions About Your Privacy at 12xbaji

Below are the questions we hear most often about how your data is handled. If your question is not covered here, reach out through the support channels listed above.

We collect your name, phone number, email address, and the payment method you register — bKash, Nagad, or Rocket. We also log device and session data to protect your account from unauthorised access.

No. We never store your wallet PIN or full payment credentials. We only record the transaction reference and wallet number to match deposits and withdrawals to your account correctly.

Yes. You can submit a deletion request through live chat or email. We will verify your identity first, then remove data that is not required to be retained under applicable rules for your eligible region.

We share data only with the payment processors needed to complete your transactions — bKash, Nagad, Rocket — and with fraud prevention services. We do not sell or share your data with advertisers.

We keep data for the period required by applicable rules in your eligible region after account closure. Data no longer needed beyond that is deleted from our systems.

Send a data access request via the in-account message centre or email support. Include your registered phone number and wallet type so we can verify your identity and respond with the relevant details.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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