Our Terms, Your Rights, One Clear Place

Our terms govern how your account is created, how funds move through bKash, Nagad, and Rocket, and how disputes are handled. Eligibility is not universal — whether you can open and use an account depends on the laws of your location and the regions we currently

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   serve. We do not override local regulation, and we encourage you to check your own jurisdiction before proceeding. When you make a deposit via Nagad or bKash, the transaction is governed by both our payment terms and the relevant mobile financial service rules in Bangladesh. Rocket

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   transfers follow the same principle. We retain transaction records as required under our data retention schedule, and you can request a statement through the account support channel at any time. Our terms also cover how we handle account suspensions, dispute escalation paths, and the process for

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   closing an account and withdrawing the remaining wallet balance. No clause in our terms limits your right to receive funds you have legitimately deposited. If anything in the policy is unclear, our support team is the first point of contact — details are in the section

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   below.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.